Who we are
ZUGA Marketplace (ZUGA) operates zugamarket.com for a Global Market, helping people discover listings, follow stores and connect with sellers. This notice covers information processed through our website and marketplace features. Contact ZUGA through our Help & contact page or support@zugamarket.com for privacy questions or requests.
Information we collect
- Account information: your name, email address and a securely hashed password. We do not store your password as readable text.
- Location preferences: the country, optional city or area, and market currency you select. The location selector does not request GPS access.
- Seller information: store name, description, location, currency, WhatsApp number, listing photos, item details and prices, including unpublished drafts.
- Marketplace activity: stores you follow, bids you place, auction results, and notifications associated with your account.
- Support communications you choose to send us. Hosting and service providers may also process technical information such as IP addresses, request logs and device or browser details to deliver and secure the service.
How and why we use information
We use information to create and manage accounts and stores, remember your selected market, display listings and prices, process bids, send service notifications, provide support, and investigate misuse. Account and marketplace functions are provided to perform our agreement with you. Security and service operation may rely on legitimate interests, balanced against your rights. We also process information where required by law or, when required, with your consent. You may withdraw consent for a consent-based activity without affecting earlier lawful processing.
Public listings and seller contact details
Store names, descriptions, store locations, published listing details, listing photos and seller contact links are visible to visitors. A WhatsApp contact link exposes the seller number included in that link. Do not publish identity documents, home addresses, payment credentials or information about another person without a lawful reason and permission where required. Public content may be copied or indexed by search engines; removing it from ZUGA does not instantly remove copies elsewhere.
Service providers and AI
Our service uses Vercel for hosting, Supabase for database and image storage, Anthropic for AI listing assistance and AI search, and Resend for service emails. When you use AI listing assistance, item photos and relevant listing context are sent to the AI provider. AI search sends the query and relevant market context for interpretation. Avoid including sensitive personal information in photos, prompts or searches. AI drafts can be inaccurate and must be reviewed before publication.
Providers process information under their own terms and applicable arrangements. We may disclose information when legally required, to protect people or the service, or in connection with a lawful business transfer. We do not sell your personal information. Following a store does not automatically share your account email with that seller.
International processing
Service providers may process or store information outside your country, including in the European Union. International processing is subject to the safeguards required by applicable data protection law. Contact us to ask about the locations and protections relevant to your information.
Retention and security
We retain information for as long as reasonably needed to provide your account and marketplace functions, resolve disputes, prevent fraud and meet legal obligations. Information no longer needed should be deleted or anonymised, subject to lawful retention and backup cycles. Account deletion requests are handled through support; there is currently no automatic account deletion screen. Some records may need to be retained for legal claims or fraud prevention.
We use measures such as password hashing and restricted service access to protect information. No online service can guarantee absolute security. Never send us passwords, one-time codes or full payment card details.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, portability, restriction of processing, or object to certain processing. You can change your browsing location using the location selector and stop following a store through its Follow button. For other requests, contact support with a description of your request and the account email. We may need to verify identity without asking for your password. Requests are assessed and answered within the time required by applicable law.
You may complain to your local data protection authority. In Nigeria, the Nigeria Data Protection Commission is the relevant authority. Where other privacy laws apply, their rights and complaint routes remain available.
Children and changes to this notice
ZUGA is intended for adults aged 18 or over. If you believe a child has provided personal information, contact us so we can investigate. We may update this notice as features and practices change. The date above identifies the latest version; significant changes will be communicated where required.