ZUGA | Help & legal

Help & contact

Contact ZUGA about your account, a listing, a privacy request or a marketplace safety concern.

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ZUGA Marketplace | Global Market

Email support@zugamarket.com or use the WhatsApp and Telegram icons below to reach ZUGA Marketplace support. These are platform-support contacts. To ask about an item's availability, delivery or price, use the seller contact shown inside that listing. We do not publish a guaranteed response time.

Help us understand your request

  • Account or store help: include your account email or store URL and describe the problem.
  • Listing or fraud report: include the listing URL, relevant dates, a description and any appropriate evidence.
  • Privacy or account deletion: say what you want to access, correct or delete and include your account email. We may ask for proportionate identity verification.
  • Intellectual-property report or appeal: identify the affected content, the rights concerned, your authority to act and the reason for the request.

Keep private details safe

Do not send passwords, one-time codes, full card details or unnecessary identity documents. WhatsApp and Telegram are external services with their own privacy practices. You decide what information to send. A support chat does not create a payment guarantee or a ZUGA escrow arrangement.

Questions about this page? Contact ZUGA. Back to the marketplace
Help & contact | ZUGA